We’re here to help
If there is a problem with an item you receive, contact us at support@forgecommerce.com.au. Include your order number, a description of the issue and clear photographs where relevant so we can assess your request promptly.
Faulty, damaged or incorrect items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, unsafe, significantly different from its description or otherwise fails a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Change of mind
Change-of-mind returns are assessed according to the return terms shown at the time of purchase. Please contact us before sending an item back. Items returned without prior approval may not be accepted.
Return process
- Email us before returning any item.
- Keep the item and its packaging until we provide instructions.
- Use a trackable delivery method if a return is approved.
- Do not send an item to an address shown on a shipping label unless instructed to do so.
Refund timing
Approved refunds are issued to the original payment method. Processing times vary between financial institutions and payment providers.
Your rights
This returns information does not limit any rights you have under the Australian Consumer Law.