Our commitment
Forge Commerce respects your privacy and handles personal information in accordance with applicable Australian privacy laws. This policy explains what information we may collect, why we collect it and how you can contact us about it.
Information we collect
We may collect information you provide when contacting us or placing an order, including your name, email address, delivery details, order information and correspondence. Our service providers may also collect technical information needed to operate and secure our services.
How we use information
- To respond to enquiries and provide customer support
- To process, fulfil and administer orders
- To maintain and improve our services
- To prevent fraud and meet legal obligations
Sharing and storage
Information may be shared with trusted service providers where necessary for payments, order fulfilment, delivery, technology services or legal compliance. We do not sell personal information. Some providers may store or process data outside Australia and apply their own security controls and privacy terms.
Access and correction
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by emailing support@forgecommerce.com.au. We may need to verify your identity before responding.
Changes
We may update this policy when our practices or legal obligations change. The current version will be published on this page.